Return & Refund Policy
At Lost In Time Toy Store, we want you to feel confident when ordering from us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.
30-Day Return Period
We accept eligible return requests made within 30 days of delivery.
To qualify for a return, the item should be in its original condition and should not have been unnecessarily used, damaged, altered, or otherwise handled in a way that reduces its condition or resale value.
Certain products may have additional return requirements where applicable.
How to Request a Return
Before sending anything back, please contact our customer support team at:
Email: support@lostntimetoystore.com
Phone: +1 301-776-8697
Please include your order information and a brief explanation of the reason for your return. We will provide the appropriate instructions for proceeding with the return.
Please do not send an item back without first contacting us, as an unauthorized return may cause delays in processing.
Condition of Returned Items
Returned merchandise should be:
- In its original condition
- Free from unnecessary use or damage
- Returned with applicable original packaging where reasonably possible
- Accompanied by the relevant order information
We reserve the right to review returned merchandise before approving a refund.
Refunds
Once an eligible return has been received and reviewed, we will process the applicable refund.
Our standard refund processing time is within 2 business days after the return has been approved.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery. Providing photographs or other relevant information may help us investigate the issue and determine the appropriate resolution.
Return Shipping
Return shipping arrangements and responsibility may depend on the reason for the return and the circumstances of the order. Our support team will provide the applicable instructions when you contact us.
Non-Returnable Situations
A return may not be accepted where an item has been materially used, damaged after delivery, altered, or otherwise returned in a condition that does not meet our return requirements, except where applicable law provides otherwise.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
For return or refund assistance:
Lost In Time Toy Store
11200 Scaggsville Ste 105
Laurel, MD 20723
United States
Email: support@lostntimetoystore.com
Phone: +1 301-776-8697
Last updated: September 10, 2026