Privacy policy

At Lost In Time Toy Store, we respect your privacy and take reasonable steps to protect the personal information you provide to us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you when you visit our website, purchase toys, create an account, or communicate with our team.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please discontinue use of our website.

1. Information We Collect

The information we collect depends on how you interact with Lost In Time Toy Store and our website.

Information You Provide

When you place an order, create an account, contact customer support, or otherwise interact with our store, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Payment and transaction information

  • Account information, when an account is created

  • Messages and other information you provide to our customer support team

We use this information as reasonably necessary to operate our toy store, process and fulfill orders, provide customer service, and respond to your requests.

Information Collected Automatically

When you browse or use our website, certain technical information may be collected automatically. Depending on the website features and technologies in use, this information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages, products, or sections viewed

  • Date and time of website access

  • Referring website or source

  • General website usage and interaction information

This information may help us understand how visitors use our website, improve website performance, troubleshoot technical issues, maintain security, and provide a better shopping experience.

2. How We Use Personal Information

We may use personal information for legitimate business purposes, including:

  • Processing, fulfilling, and delivering toy orders

  • Sending order confirmations and shipping updates

  • Providing customer support and responding to inquiries

  • Processing payments and maintaining transaction records

  • Detecting, investigating, and helping prevent fraud or unauthorized activity

  • Maintaining and improving our website

  • Improving our products, services, and customer experience

  • Maintaining website and transaction security

  • Protecting our customers and business

  • Complying with applicable legal, tax, accounting, and regulatory requirements

  • Sending marketing communications where permitted and where you have provided the appropriate consent or preference

We do not intentionally use personal information for purposes unrelated to our business operations unless permitted or required by applicable law.

3. Payment Information

When you purchase products from Lost In Time Toy Store, payment information is processed through the payment services available through our ecommerce platform and/or third-party payment providers.

Lost In Time Toy Store does not intentionally store complete payment card numbers or security codes on its own systems.

Third-party payment providers may process payment information according to their own privacy policies, security procedures, and applicable legal requirements.

For your protection, please do not send complete credit card numbers, passwords, security codes, or other sensitive payment credentials to us through email or ordinary customer-support messages.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our store.

These technologies may help us:

  • Keep products in your shopping cart

  • Remember certain preferences

  • Maintain website functionality

  • Understand website traffic and usage

  • Improve website performance

  • Support website security

  • Provide relevant website features

  • Support marketing functionality where applicable

You may be able to manage or restrict cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of some portions of our website.

Third-party services integrated with our website may also use cookies or similar technologies according to their own privacy policies.

5. How We Share Personal Information

Lost In Time Toy Store does not sell or rent your personal information as a standalone customer list.

We may share personal information when reasonably necessary to operate our business, process orders, provide services, protect our customers, or comply with legal requirements.

Depending on how you interact with our store, information may be shared with service providers such as:

  • Payment processors

  • Shipping and delivery providers

  • Ecommerce and website technology providers

  • Hosting and technical service providers

  • Fraud prevention and security services

  • Customer support and communication services

  • Analytics or website-performance providers

  • Professional advisers

  • Government agencies, courts, regulators, or law enforcement when required or permitted by law

Service providers generally receive only the information reasonably necessary to perform the services they provide.

6. Shipping and Order Information

To fulfill and deliver your purchase, certain information may need to be provided to shipping and delivery providers.

This may include your:

  • Name

  • Delivery address

  • Contact information

  • Order details

This information allows your toy order to be prepared, shipped, tracked, and delivered.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

While we take reasonable precautions to protect personal information, we cannot promise absolute security for information transmitted to or through our website.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Provide our services

  • Maintain business and transaction records

  • Resolve disputes

  • Enforce applicable agreements

  • Meet legal, tax, accounting, and regulatory requirements

Retention periods may vary depending on the type of information, how it is used, and the reason it was collected.

9. Marketing Communications

If you choose to receive promotional communications from Lost In Time Toy Store, we may use your contact information to send information about toys, products, promotions, store updates, special offers, or other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Choosing not to receive marketing communications does not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping notifications, account-related communications, or important information concerning your purchase.

10. Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply to you, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of eligible personal information

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

  • Exercise other privacy rights provided by applicable law

Privacy rights vary by state, individual circumstances, and applicable law. Certain requests may be subject to legally permitted exceptions.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain privacy requests to help protect your information from unauthorized access.

11. Children's Privacy

Lost In Time Toy Store sells toys and other products intended for a general consumer audience.

We do not knowingly request or intentionally collect personal information directly from children in violation of applicable children's privacy laws.

If you believe that a child has provided personal information to us in a manner that may violate applicable law, please contact us so we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social platforms, or other services that we do not control.

Lost In Time Toy Store is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

When you leave our website or interact with a third-party service, we recommend reviewing that provider's privacy policy to understand how it collects, uses, and protects your information.

13. U.S. Privacy Information

Lost In Time Toy Store operates in the United States, and privacy rights and obligations may differ depending on the state in which a customer resides.

Certain U.S. states provide residents with additional privacy rights concerning personal information. Where applicable, we will handle verified privacy requests in accordance with the laws that apply to the requesting individual and our business.

This Privacy Policy does not create rights beyond those provided by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

When changes are made, we will publish the revised policy on this page and update the Effective Date shown at the beginning.

We encourage customers to review this Privacy Policy periodically so they remain informed about how personal information is handled.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Lost In Time Toy Store

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

Phone: +1 301-776-8697

Email: support@lostntimetoystore.com

Customer Support Hours — Eastern Time (ET)

Saturday–Friday: 10 AM–6 PM ET
Sunday: 1 PM–5 PM ET

Messages received outside our stated support hours will be addressed during the next available support period.

16. Our Commitment to Privacy

At Lost In Time Toy Store, we are committed to handling personal information with care, transparency, and reasonable security practices.

We aim to collect and use information only as reasonably necessary to operate our store, fulfill orders, provide customer service, maintain website functionality, protect our customers, and meet applicable legal obligations.

If you have a question or concern about how your information is handled, please contact us using the information above so we can assist you.

Available next action: Create a downloadable DOCX file here in this chat containing the editable prose above