Shipping policy

Welcome to Lost In Time Toy Store. We are committed to making your shopping experience simple, transparent, and reliable. This Shipping Policy explains how we process, prepare, ship, track, and deliver toy orders placed through our website.

Lost In Time Toy Store currently ships orders within the United States only. Shipping costs and available delivery options, when applicable, are displayed during checkout before you complete your purchase.

1. Order Processing

After an order is successfully placed and payment has been confirmed, we begin preparing the items for shipment.

  • Estimated processing time: 1–2 business days.

  • Processing may include payment verification, order review, product preparation, quality checks, secure packaging, and preparation for carrier pickup.

  • Orders received after the daily cut-off time will generally begin processing on the next available business day.

  • Orders placed on Sundays or applicable U.S. holidays may begin processing on the next available business day.

  • Once your order has shipped, we will generally send a shipping confirmation email with tracking information when available.

Order processing time is separate from carrier transit time.

2. Order Cut-Off Time

Our standard order cut-off time is:

6:00 PM Eastern Time (ET), Monday through Saturday.

Orders placed after 6:00 PM ET will generally be treated as received on the next available business day.

Orders placed on Sunday or applicable U.S. holidays may begin processing on the next available business day.

The order cut-off time applies to processing estimates and does not represent a guaranteed shipment or delivery time.

3. Shipping Coverage

Lost In Time Toy Store currently ships to addresses within the United States.

International shipping is not currently available.

Shipping availability may depend on the destination address, package requirements, carrier service availability, and the shipping options presented at checkout.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

  • Shipping costs may vary depending on the order and delivery destination.

  • Available shipping methods may vary according to location and package requirements.

  • If a free-shipping promotion applies to your order, the applicable terms will be presented at checkout or in the relevant promotion.

  • We do not add undisclosed shipping charges after an order has been completed.

5. Estimated Processing Time

Orders generally require 1–2 business days to process.

Processing begins after your order has been successfully submitted and payment has been confirmed.

During processing, our team may verify order details, prepare your toys, inspect products as appropriate, package the items, and arrange shipment with the selected carrier.

Processing time does not include carrier transit time.

Processing estimates are provided for general guidance. Unusually high order volume, holidays, operational circumstances, or other unexpected events may occasionally extend processing time.

6. Shipping Carriers

Once an order has completed processing, it will be handed to an available shipping carrier.

Lost In Time Toy Store may use established carriers such as:

  • USPS

  • UPS

  • FedEx

The carrier used for an order may vary based on destination, package dimensions or weight, availability, service coverage, and other shipping considerations.

7. Estimated Delivery Time

After an order is dispatched, carrier transit time begins.

Estimated carrier transit time: 2–5 business days after dispatch.

Based on our standard estimates:

1–2 business days processing + 2–5 business days transit = approximately 3–7 business days total.

This is an estimated delivery timeframe and is not a guaranteed delivery date.

Actual delivery may vary because of carrier operations, weather, holidays, seasonal shipping volume, transportation conditions, destination-related factors, or other circumstances outside our reasonable control.

Please allow the full estimated timeframe before considering an order late.

8. Tracking Information

When tracking information is available, it will generally be included in your shipping confirmation email after your order has been dispatched.

You can use the tracking number to monitor your shipment through the applicable carrier.

Tracking information may not become active immediately after shipment. Carriers may need additional time to scan and update the package information.

If your tracking information does not appear to update as expected, please contact us so we can assist with reviewing the shipment.

9. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify the following before placing your order:

  • Full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

An incorrect, incomplete, or outdated address may result in a delayed delivery, unsuccessful delivery attempt, or returned package.

If you discover an address mistake after placing your order, contact us immediately. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after processing or shipment has begun.

10. Delayed or Lost Shipments

Delivery estimates are not guarantees. Shipping delays can occasionally occur because of weather, carrier disruptions, transportation problems, holidays, high shipping volume, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed or may be lost:

  1. Contact Lost In Time Toy Store as soon as possible.

  2. Provide your order number and tracking information, if available.

  3. We will review the shipment information available to us.

  4. Where appropriate, we may work with the applicable carrier to investigate the shipment.

  5. We will explain the available next steps based on the circumstances and our applicable store policies.

Package Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check your mailbox, front door, porch, parcel area, household delivery locations, and other safe areas where the carrier may have left the package.

You may also contact the carrier directly using the tracking information while we assist with reviewing the situation.

11. Damaged Shipments and Products

We take reasonable care when preparing and packaging toy orders. However, damage can occasionally occur during transportation.

If your package or toy arrives damaged, please contact us promptly.

For an efficient review, we may request:

  • Order number

  • Photos of the shipping package

  • Photos of the damaged toy

  • Photos of the shipping label, when relevant

  • Other information reasonably required to evaluate the issue

Please keep the original packaging until the issue has been reviewed.

After reviewing the information, we will explain the applicable resolution in accordance with our Return and Refund Policy.

12. Holidays and Unexpected Delays

Order processing and delivery may take longer during or because of:

  • U.S. holidays

  • Severe weather

  • Natural events

  • Carrier service interruptions

  • High seasonal order volume

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

When unexpected delays occur, the actual delivery date may differ from the estimated timeframe.

A carrier delay does not automatically mean that an order has been lost or that there is an issue with your toy order.

13. International Shipping

Lost In Time Toy Store does not currently offer international shipping.

Our standard shipping service is limited to delivery addresses within the United States.

Because international shipping is not currently available, our standard checkout does not process international customs duties, import taxes, VAT, or international delivery charges.

14. Shipping Questions and Customer Support

If you have questions regarding shipping, order processing, tracking, delivery, or an existing order, please contact us using the information below.

Lost In Time Toy Store

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

Phone: +1 301-776-8697

Email: support@lostntimetoystore.com

Customer Support Hours — Eastern Time (ET)

Saturday–Friday: 10 AM–6 PM ET
Sunday: 1 PM–5 PM ET

Messages received outside our stated support hours will be handled during the next available support period.

15. Our Commitment

At Lost In Time Toy Store, we believe customers should know what to expect before placing an order.

We aim to provide clear shipping information, transparent delivery estimates, secure packaging, accurate tracking information, and responsive customer support.

We will communicate shipping information as accurately as reasonably possible and will not present estimated processing or delivery times as guaranteed dates.

For questions about a specific order or shipment, please contact:

Email: support@lostntimetoystore.com
Phone: +1 301-776-8697

Lost In Time Toy Store
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States