Refund policy

At Lost In Time Toy Store, we want you to feel confident when purchasing toys from our store. We understand that there may be occasions when a product needs to be returned, replaced, or refunded. This Return & Refund Policy explains our return requirements, refund process, and available resolutions.

Our goal is to handle every request with fairness, transparency, consistency, and clear communication.

1. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the product should generally:

  • Be unused and in its original condition.

  • Remain in its original packaging, including labels, accessories, parts, and other components when applicable.

  • Not show signs of customer-caused damage, misuse, modification, or excessive handling.

  • Be accompanied by a valid order number or other reasonable proof of purchase.

Products that do not satisfy the applicable return requirements may not qualify for a refund or replacement.

Because Lost In Time Toy Store sells toys and children's entertainment products, product condition can be particularly important when evaluating a return. Toys should generally be returned in the condition in which they were received, with applicable packaging and components intact.

2. Items That May Not Qualify for Return

Certain products may not be eligible for return if they cannot reasonably be returned to their original saleable condition.

Examples may include:

  • Used or played-with toys

  • Products damaged through customer misuse, improper handling, or accidental damage after delivery

  • Items with missing parts, accessories, packaging, or components when those items are relevant to the product

  • Products clearly identified at the time of purchase as final sale or non-returnable

If a product is designated as final sale or non-returnable, that information will be communicated clearly where applicable.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

3. How to Request a Return

Please contact Lost In Time Toy Store before sending any product back.

To help us review your request, please provide:

  • Order number

  • Customer name

  • Name of the toy or product you wish to return

  • Reason for the return

  • Photos of the product, when the item is damaged, defective, incorrect, or materially different from what you ordered

After receiving your request, our customer support team will review the information and provide the appropriate return instructions.

Please do not send a return to our business address unless we have provided return instructions.

Restocking Fee

Lost In Time Toy Store does not charge a restocking fee for approved returns.

4. Return Shipping Costs

If you are returning a product because you changed your mind, ordered the wrong item, or no longer want the product, you may be responsible for the cost of returning the item.

If the return is related to an issue attributable to us, such as receiving an incorrect, damaged, defective, or materially different product, we will review the circumstances and work with you toward an appropriate resolution.

Return shipping responsibilities may depend on the reason for the return and the circumstances of the order.

5. Damaged, Defective, or Incorrect Products

If your order arrives with a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

For our review, we may request:

  • Order number

  • Clear photographs of the product

  • Photographs of the shipping box and packaging, when relevant

  • A brief description of the issue

After reviewing the information, we may provide an appropriate resolution, which may include:

  • Replacement

  • Refund

  • Other reasonable resolution

The available resolution may depend on the nature of the issue and product availability.

Please keep the original toy, packaging, and shipping materials until the issue has been reviewed, as these materials may be necessary for evaluation or a carrier-related claim.

6. Refund Process

Once an approved return is received, the returned product may be inspected to confirm that it meets the applicable return conditions.

After an approved return has been processed:

  • Refunds are generally issued to the original payment method used for the purchase.

  • Approved refunds are generally processed within 3 business days after the return has been approved.

  • Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Our refund processing time is separate from your payment provider's posting time.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect toy, we may offer a replacement when a suitable replacement is available.

For other approved returns, an exchange may be considered depending on product availability and the circumstances of the request.

Please contact us before returning an item if you would prefer a replacement or exchange.

8. Return Inspection

Returned products may be inspected after they arrive.

A return may be declined where permitted by applicable law if the product has been used, played with, damaged, altered, or returned with missing components or packaging in a manner that does not satisfy the applicable return requirements.

If there is an issue with the condition of a returned product, we will communicate with you regarding the available options.

9. Late or Missing Refunds

If we have confirmed that your refund has been processed but you do not see the funds in your account:

  1. Check your bank or payment account for the refund.

  2. Contact your bank, card issuer, or payment provider, as processing times can vary.

  3. If the refund still cannot be located, contact Lost In Time Toy Store with your order information.

We will review the available refund information and assist you as appropriate.

10. Important Return Information

Returns must generally be requested within 30 calendar days of delivery.

Contact Lost In Time Toy Store before sending a product back.

Approved returns have a $0 restocking fee.

Returned toys should generally be unused and in their original condition.

Damaged, defective, incorrect, or materially different products should be reported promptly.

Keep the original product and packaging until a reported issue has been reviewed.

Return eligibility may depend on the product's condition, reason for return, and whether the product was identified as final sale or non-returnable when purchased.

11. Contact Information

For questions about returns, refunds, replacements, damaged toys, defective products, or an existing order, please contact Lost In Time Toy Store.

Lost In Time Toy Store

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

Phone: +1 301-776-8697

Email: support@lostntimetoystore.com

Customer Support Hours — Eastern Time (ET)

Saturday–Friday: 10 AM–6 PM ET
Sunday: 1 PM–5 PM ET

Messages received outside our stated support hours will be addressed during the next available support period.

12. Our Commitment

At Lost In Time Toy Store, we believe returns and refunds should be handled through a process that is clear, transparent, fair, and straightforward.

We review return and refund requests based on the information provided, the condition of the product, the applicable terms of this policy, and applicable law.

If you are unsure whether your purchase qualifies for a return, refund, or replacement, please contact us before sending the product back.

Our customer support team is available to help make the process as clear and convenient as possible.