Terms of service

Welcome to Lost In Time Toy Store. These Terms of Service explain the rules and conditions that apply when you access or use our website, browse our products, or place an order for toys and related merchandise.

By accessing our website or placing an order, you acknowledge that you have read and agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order through it.

1. Website Use and Eligibility

You may use the Lost In Time Toy Store website only for lawful purposes and in accordance with these Terms of Service and applicable laws.

If you are under the age of majority applicable to you, you should use our website and make purchases with the involvement and consent of a parent or legal guardian.

When using our website, you agree to:

  • Provide accurate, current, and complete information when requested.

  • Use our website only for lawful purposes.

  • Follow these Terms of Service and applicable laws and regulations.

  • Avoid interfering with the website's operation, security, availability, or functionality.

  • Not attempt to gain unauthorized access to our website, systems, accounts, or other users' information.

2. Our Products

Lost In Time Toy Store offers toys, games, collectibles, and other toy-related merchandise.

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, availability, and other information displayed on our website are accurate and useful.

However, some differences may occur:

  • Colors may appear differently depending on your device, monitor, or screen settings.

  • Product packaging, artwork, labels, or other visual details may change from those shown in online photographs.

  • Product availability may change without prior notice.

  • Individual products may have differences in appearance, packaging, or other physical characteristics.

  • Minor differences between product photographs and the physical item do not necessarily indicate that an incorrect product was shipped.

Please review the product description, photographs, specifications, condition information, and other available details before placing your order.

3. Product Safety and Age Recommendations

Some toys and other products may include manufacturer-provided age recommendations, warnings, safety information, or instructions.

Customers are responsible for reviewing applicable age recommendations, warnings, labels, and instructions before allowing a child to use a product.

Parents, guardians, and caregivers are responsible for determining whether a particular toy or product is suitable for a child based on the product information available and the child's individual circumstances.

Where manufacturer instructions, warnings, or age recommendations are provided, they should be followed appropriately.

4. Prices and Payment

Product prices are displayed in U.S. dollars (USD) unless otherwise stated.

Prices, promotions, and product availability may change from time to time.

Payment must be successfully completed before an order can normally be processed and shipped.

Payments are handled through the payment methods and payment providers made available during checkout. Lost In Time Toy Store does not intentionally store complete payment card numbers or security codes on its own systems.

If a pricing, availability, payment, or technical error affects an order, we may contact you to clarify the issue or, where appropriate, cancel the affected order and provide an applicable refund.

5. Orders and Acceptance

When you submit an order, you may receive an order confirmation indicating that we received your order request.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted for fulfillment.

We may reasonably refuse, limit, or cancel an order in circumstances such as:

  • Suspected fraudulent, unauthorized, or unlawful activity

  • Payment or payment-verification problems

  • Incorrect or clearly erroneous pricing

  • Website, technical, or system errors

  • Product availability issues

  • Incorrect or incomplete customer information

  • Apparent ordering errors

  • Circumstances that make fulfillment impractical or inappropriate

If we cancel an order after payment has been successfully collected, we will arrange an applicable refund to the original payment method.

6. Order Cancellation Requests

If you would like to cancel an order, please contact Lost In Time Toy Store as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests; however, cancellation cannot be guaranteed once an order has entered processing or has already been shipped.

If an order can no longer be cancelled because it has already shipped, our Return & Refund Policy will apply.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms of Service.

Lost In Time Toy Store currently ships within the United States only. International shipping is not currently available.

Orders are generally subject to:

  • 1–2 business days for processing

  • Approximately 2–5 business days for carrier transit

  • An estimated total delivery timeframe of approximately 3–7 business days

These timeframes are estimates and are not guaranteed delivery dates. Carrier delays, holidays, severe weather, address issues, or other circumstances outside our reasonable control may affect delivery times.

Orders may be shipped using carriers such as:

  • USPS

  • UPS

  • FedEx

Our current order cut-off time is 6:00 PM Eastern Time (ET), Monday through Saturday. Orders placed after the applicable cut-off time, or on days when orders are not processed, may be treated as received on the next available business day.

Customers are responsible for providing a complete and accurate shipping address at checkout.

For additional information about processing times, tracking, delivery estimates, delays, damaged shipments, and other shipping matters, please review our Shipping Policy.

8. Returns, Refunds, and Replacements

Returns, refunds, and eligible replacements are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Eligible returns generally must meet the conditions and time requirements stated in our Return & Refund Policy.

If you receive an item that is damaged, defective, incorrect, or materially different from the product you ordered, please contact us as soon as possible so that we can review the issue and determine an appropriate resolution.

Please do not send a product back without contacting us first and receiving return instructions where required.

9. Website Content and Intellectual Property

Unless otherwise stated, the content available on the Lost In Time Toy Store website—including text, product descriptions, graphics, logos, photographs, page designs, and other original website materials—is owned by or used by Lost In Time Toy Store with appropriate rights.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our original website content without appropriate authorization.

Product names, brands, logos, characters, artwork, and other intellectual property belonging to third parties remain the property of their respective owners. Nothing in these Terms of Service transfers ownership of third-party intellectual property to Lost In Time Toy Store or to customers.

10. Website Availability and Accuracy

We work to keep our website information accurate and our online store available, but we do not guarantee that the website will always be uninterrupted, error-free, completely current, or free from technical issues.

Website content, product listings, prices, availability, and other information may be updated or changed from time to time.

We may temporarily suspend or restrict access to portions of the website when reasonably necessary for maintenance, security, technical updates, or other operational reasons.

11. Prohibited Activities

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to interfere with website security or functionality.

  • Attempt unauthorized access to our systems or accounts.

  • Submit false, misleading, or fraudulent information.

  • Use automated methods to improperly access or collect information from the website.

  • Introduce malicious code, viruses, or other harmful material.

  • Interfere with another customer's use of the website.

  • Use website content in a way that violates applicable law or the rights of others.

We may take reasonable action when prohibited activity is identified or suspected.

12. Limitation of Responsibility

To the extent permitted by applicable law, Lost In Time Toy Store will not be responsible for losses or delays caused by circumstances outside our reasonable control, including certain carrier delays, severe weather, natural events, service interruptions, technical failures, or other unforeseen circumstances.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights, warranties, remedies, or protections that cannot legally be excluded or limited under applicable law.

13. Third-Party Services and Links

Our website may use or connect with third-party services that assist with functions such as payment processing, shipping, analytics, website operation, or other store-related services.

Third-party services are governed by their own terms and privacy policies.

Where our website contains links to third-party websites, those websites are not controlled by Lost In Time Toy Store. We are not responsible for the content, policies, security, or practices of third-party websites.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, business practices, services, or applicable requirements.

When changes are made, we will update the Effective Date shown at the beginning of this policy.

You should periodically review these Terms of Service so that you remain informed about the terms that apply when you use our website or place an order.

15. Contact Information

If you have questions about these Terms of Service, an order, a product, shipping, returns, refunds, or any other store-related matter, please contact us.

Lost In Time Toy Store

Business Address:
301 Clemwood Pkwy # F
Hampton Virginia 23669
United States

Phone: +1 301-776-8697

Email: support@lostntimetoystore.com

Customer Support Hours — Eastern Time (ET)

Monday–Saturday: 10 AM–6 PM

Sunday: 1 PM–5 PM

Messages received outside our support hours will generally be addressed during the next available support period.

16. Agreement to These Terms

By accessing the Lost In Time Toy Store website or placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.

These Terms are intended to provide clear expectations regarding website use, products, orders, payments, shipping, returns, and customer responsibilities while helping us maintain a transparent and reliable shopping experience.